Government of the Republic of Trinidad & Tobago

Office of the Attorney General and Ministry of Legal Affairs

Ministry of the AGLA > > Refund and Cancellation Policy

Refund and Cancellation Policy

When you apply for a service provided by the Ministry of the Attorney General and Legal Affairs (AGLA), the fee you pay may cover the cost of the:

  • Registration or renewal fee
  • Assessment or processing fee
  • Postage

Mostly, these fees are non-refundable.

For example, if the Registrar or authorised officer of AGLA refuses or closes an application, there will be no refund. The application fee will not be refunded because an assessment has already been completed and the application was denied.

 Apply for a refund of a payment

A customer may be entitled to dispute a transaction and receive a refund in limited circumstances such as: –

  • The product purchased was not received;
  • Duplicate processing of the transaction occurred; or
  • Suspected fraud.

If you believe you are entitled to a refund, submit an application form for a refund, giving a detailed explanation of your reasons and/or circumstances. All requests for refunds must be accompanied by a valid acknowledgement of payment invoice and/or official receipt. An acknowledgement of payment invoice is issued upon payment of funds by the customer. Once this payment is processed, an official receipt will be issued to the customer.

Any outstanding refunds will be issued to the card used to pay the fees. If AGLA is unable for any reason to refund the payment to the card, a cheque will be issued to the cardholder. You will not receive a refund if we learn that you have misrepresented yourself (given false information or left out important details).

For further information on refunds, kindly contact AGLA via: –

Apply for the cancellation of a transaction

All payments submitted through this website may be processed after AGLA’s operating hours. Therefore, any request to cancel a transaction must be communicated and confirmed as soon as reasonably possible, but in any event within twenty-four (24) hours of the completion of the transaction. If the transaction was completed after working hours, a public holiday or the weekend, the request to cancel the transaction must be communicated and confirmed on the next working day.

When requesting a cancellation of your transaction and online payment, please have the following information available to make the process as easy as possible:-

  • Cardholder’s Name and Address; and
  • Transaction Details – this may include, but not limited to, the date, time and acknowledgement of payment invoice information

Failure to provide this information may cause delays in the cancellation process.

For further information on cancellations, kindly contact AGLA via: –

Disclaimer

AGLA provides this Refund and Cancellation Policy as guidance and it is subject to changes. This Policy is to be read together with AGLA’s Privacy Policy and our Terms of Use which are available on our homepage and at the bottom of every https://www.ag.gov.tt/ web page.